Lazada faces inspection after multiple service complaints in Vietnam

Lazada faces inspection after multiple service complaints in Vietnam

A Vietnamese consumer buys goods online. Photo: Tuoi Tre

The market and consumer rights agency in Vietnam has planned to conduct an examination of the operation of Southeast Asian e-commerce firm Lazada Group after it has been accused of providing persistently unreliable services.

The Vietnam Competition Authority said it will inspect business activities of Recess Limited Liability Company, Lazada Group’s site in Vietnam, in the wake of a large number of complaints it recently received from customers about the online retailer’s product quality and services when they made purchases at Lazada.vn.

Officials underlined that the check has to be implemented since consumers kept reporting repeated problems with Lazada, although the firm had adequately solved them.

The problems included making late and wrong deliveries, handing customers products which passed their shelf lives, failing to give invoices, canceling orders without customers’ knowledge, and charging them undiscounted prices for products which should have enjoyed lower rates as advertised on the company’s website.

The authority added that consumers in Vietnam have increasingly been sending complaints on quality of goods and transactions after placing orders for products touted on television or buying those which require payment in installments.

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